All packages are shipped in the continental United States (lower 48) via UPS Ground. Shipments to Alaska, Hawaii and Canada will incur additional charges. All shipments require a delivery confirmation signature. If you require faster shipment, please contact online sales at (877) 707-2229 x107 for other shipping options.

Once your order is received, order processing generally takes 1-2 days. You will receive notification of shipment with a UPS tracking number. UPS Ground Shipping is 1-5 business days, excluding weekends and holidays. We do not ship products on weekends or holidays.

If an item is out of stock you will see a notification underneath the selected item on the product page. If there is any additional stock issue after the order is placed you will be notified by customer service providing an estimated shipping date.

Packages refused for delivery or not deliverable (at UPSs discretion), the customer will be responsible for all actual shipping charges incurred by Lone Star Baby & Kids including charges incurred from Free Shipping Promotions. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the actual shipping charges incurred by Lone Star Baby & Kids, and/or a 2nd shipping charge will be applied to reship the package.

Any packages rerouted because the customer provided an incorrect shipping address, changed the shipping address or any other reason that causes UPS to reroute the package, will incur additional shipping charges. Lone Star Baby & Kids will immediately charge the customer for any additional shipping charges incurred because of these reasons. If you need a package shipped to an address different than the address entered on the order, please contact us prior to processing your order. It is the responsibility of the customer to provide an accurate shipping address.

If you are not satisfied within 30 days of purchase, you may return it to us using the following procedure:

• Contact Customer Service via e-mail (sales@LoneStarBaby.com) or by phone 877-707-2229 ext. 107 to request a Return Authorization Number (RA) to allow us to track your return.
• Write the RA Number on the Return Shipping Label that accompanies your return.
• Ship your package to:

  Lone Star Baby & Kids

  Attn: Internet Sales

  9380 Prestmont Place

  Frisco, Texas 75035

  877-707-2229 ext. 107

Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue refunds for any item that is not resalable. In addition, personalized items such as breast pumps, breast feeding accessories, undergarments, feeding accessories, bottles, potty seats, thermometers, diapers and related supplies, etc. can never be returned if the seal is broken on the package. In addition, shipping charges cannot be refunded. Return shipping costs and the original shipping charges including all Free Shipping offers are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items). Lone Star Baby & Kids (www.LoneStarBaby.com) is not responsible for lost or damaged returns. Please note we have the right to charge a 25% restocking fee on all returned items.

Packages unfortunately get damaged in transit so please make every effort to inspect your package prior to acceptance from the delivery service. If your package has visible exterior damage, please note all damage on the shipping document you are required to sign at the time of delivery. If the item is damaged, please contact our Customer Service Department immediately. If possible, we will replace the broken parts or ship out a new item at our discretion and at our expense. Please be sure to have the following information available: model number, serial number, part number and date of manufacture. Requests for replacement parts will be processed as quickly as possible.

For items that are found defective 30 days after the date of purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after the date of purchase.

Items that are not normally stocked are considered Special Order. These items are ordered based upon the customer's request are therefore are not returnable to the manufacturer. All returns and cancellations of Special Order Items are subject to a minimum 25% Restocking Fee, no exceptions. In order to avoid this restocking fee, your order must be canceled with us prior to our placing your order with the manufacturer. In addition, shipping charges cannot be refunded, and return shipping costs are your responsibility. For your protection, we recommend using a shipping service where you can track and/or insure your order to ensure proper return delivery. Lone Star Baby & Kids (www.LoneStarBaby.com) is not responsible for lost or damaged returns.